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An interesting Symantec Ghost Corporate Edition problem I encounter last week.

There is an older server and a newer server for Symantec Ghost for the same edition which is Version 8.0. License was migrated to the newer server on an earlier date. However the older server was still operational. When I went to uninstall remote clients from Symantec Ghost Console it uninstalled properly, but it was still visible on the console of the old server. I then proceeded to manually delete it and made sure license count was decreasing.

After that I went on to the new server’s Symantec Ghost Console and installed the remote client. It showed that it installed properly but it was not showing up on the computer list where it should. I tried to reinstall the client from the old server and it installed properly again and the machine appeared magically on the older server again. Thinking it may be just a glitch, I went on to uninstall the client from the older server and then reinstalled the newer client but still it didn’t show up.

At this point I went on the internet to see if there are any solutions. Sure enough there was NONE. Everyone is talking about different problems but not as unique as this where after installing remote client from a new Symantec Ghost Server, the remote machine does not appear on the console. After a lot of process of elimination, I thought of trying out the following steps:

1. Install remote client from the old Symantec Ghost Server Console.
2. Apply the proper DOS Template.
3. Uninstall the Client from that machine using the old Ghost Server Console.
4. Delete the machine from the old server console.
5. Log out from the Old server.
6. Disconnect the network cable for that server.
7. Log on to the new Server Console for Symantec Ghost.
8. Install the remote client on the same machine.

At this point to my surprise, the machine appeared on the new console. Who would have thought of it?

I am just sharing this just incase someone else is having the same troubles.

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