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It was not an easy task for me to setup the Norton Symantec Ghost Server in a production environment. It is a brand new server, brand new installation, brand new Symantec Ghost but yet I was unable to see any of my machines on the domain. After fiddling around for a while found out that the subnet was not configured to handle this. Basically my server was on one subnet and all my machines were on commodity subnet. As soon as I plugged in the server onto commodity network, it started working and I was able to view all my computers.

It was not as simple as this to figure this out, but if you run into the same problem, try it out it may help you.

Here is another new issue I came across. After working on the new Symantec Ghost server for couple of weeks, we had to do some Windows Operating System updates including the server environment. Everything went smoothly as far as I was concerned. In the morning I came in and fired up the console for Symantec Ghost, and to my disbelief I saw that all my machine names are displaying something I have never seen before. All my machines turned into, “Not Known” status. Here is the screen shot.

"Not Known" - error in Symantec Ghost Server Console

Anyways time to scratch my head off. I tried to find some information that will help me from Symantec forum, but my problem seemed to be very unique and found no help anywhere. As a good System Admin, by the process of elimination I have implemented the following steps:

1. 1. Undo the changes done by the update.
2. Uninstall and then reinstall Symantec Ghost Console
3. Removed all the computers from the Server and then tried to re-add them.

But every time I would remove one machine it would automatically come back as, “Not Known.” I had total of 120 licenses. After a while it crossed 150 entries on my console and all are displaying, “Not Known.” Then I thought to myself, lets see what happens if I turn off all my 120 machines. Sure enough as soon as I did that it stopped generating the error.

So the only thing that came to my mind that it might be a BAD Network Card. Of course it was. One by one I started to turn them back on, and the 39th machine was the culprit. I ordered a NIC and its been working like a charm ever since.

Now I am not entirely sure if anyone will have this problem or not but just something to look for if you suddenly see all your Symantec Ghost machines are taken over by “Not Known” zombie.

Cheers.

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