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Today I was puzzled with a Microsoft Office Outlook 2003 problem that took me about an hour to figure out.

Here is the issue: One of my user is having, “embedded graphics/pictures not displaying” issue. Where the picture is supposed to be (in this case it was a screenshot pasted into the HTML email format) there is a “x” sign and a white rectangle box. However the user can see the picture when she tries to forward the message. After further investigation I have noticed that I can see any other pictures from old emails, just not from new emails. Obviously this should have clicked in my brain but it didn’t. I searched the net and found few different solutions. I tried them all. Here are my steps.

Here are the things I have tried unsuccessfully:

Method 01 trying to fix embedded image issue on Office Outlook 2003:

1. Open Microsoft Office Outlook 2003 under the username that is having the trouble.
2. Click on Tools from the Menu bar at the top.
3. Select Option.
4. Click on *Change Automatic Download Settings* button under Download Pictures section.
5. Make Sure all 4 boxes are checked.
6. Apply and exit out from Outlook.
7. Reopen.

Technically this should have worked. But it didn’t in my case.

Method 02 trying to fix embedded image issue on Office Outlook 2003:

1. Check for any Microsoft updates.
2. I have found that there were some office updates that needed to be done.
3. After doing the update, I have restarted the Outlook but still no images.

Here is the method that worked: While it was updating, I realized that it is only happening to new messages with embedded pictures in them but not to old messages. I then thought to myself, it may has something to do with temporary folder where outlook stores its attached or embedded pictures. Then I followed the steps below:

1. 1. Locate Microsoft Office Outlook 2003 temporary Items folder. You can do this by going to Start > Run > HKEY_Current_User\Software\Microsoft\Office\11.0\Outlook\Security
2. Double click the *OutlookSecureTempFolder* and then select Modify.
3. Select and Copy the Value data however way you want. (Remember: the value is like: %USERPROFILE%\Local Settings\Temporary Internet Files\OLKX where X is a randomly generated number. It will be different for different users but may be the same sometimes on different machines.)
4. Now go to Start > Run
5. Paste the Value data you copied in step 3 into the Open section and then press Enter button on your keyboard.
6. It will bring you to that user’s temporary items location.
7. Select all the items in there and delete them.
8. Close the Temporarry Items folder.
9. Open Office Outlook 2003 and like a magic the picture started to display.

What I did not try: Uninstalling and reinstalling is something I don’t want to try right of the bet. I did not want to reinstall Office 2003 program.

Hope this helps some others. If you have any other tips please let me know.

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